Contact
Tell us what you're trying to see
A defect that slips through, a machine that fails without warning, a building that costs more to run than it should. Describe it in your own words and we'll reply within 1 business day.
After you submit
What happens after you press send
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A person reads it
Someone on our team reads every message and replies, usually with a few questions and some times for a call. Messages from existing customers go straight to the Perflens Care desk.
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Discovery call
We ask about the defect, the asset or the building, and what it costs when today's approach gets it wrong. If we don't think we're the right fit, you'll hear that plainly on the call.
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Written proposal
If there is a fit, you receive a written proposal within 5 business days of the scoping call, with scope, price and the success criteria we would measure against.
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Feasibility Sprint or Proof of Value
Most projects begin with a Feasibility Sprint on your samples ($9,500, 3 weeks) or a Proof of Value on your line ($24,000, 6 weeks). Both end in a written result you can take to your own management.
Direct contact
Other ways to reach us
- Address
- 6425 Lakeover Road, Suite C, Jackson, MS 39213 (headquarters and engineering lab)
- Phone
- (470) 784-4045
- General and sales
- hello@perflens.com for questions, discovery calls and quotes
- Customer support
- support@perflens.com for Perflens Care customers; for a Severity 1 issue, call as well
- Careers
- careers@perflens.com for applications and questions about open roles
- Security
- security@perflens.com for vulnerability reports on Perflens products or this website; see the Security & Trust Center
- Privacy
- privacy@perflens.com for questions and requests about your personal information
- Hours
- Monday–Friday, 8:00 a.m.–6:00 p.m. Central Time
- After hours
- Care Dedicated customers can call the same number around the clock; it routes to the 24/7 critical line
FAQ
Questions we hear often
What should I have ready for a discovery call?
Nothing formal. It helps to know the defect or failure you care about, roughly how often it happens and what it costs when it does, whether that is scrap, a customer complaint or an hour of downtime. Photos of the part, machine or panel are useful but optional.
I'm an existing customer and a system is down. Should I use this form?
No. Call (470) 784-4045 and email support@perflens.com. A Severity 1 issue, meaning a Perflens system is stopping production or has stopped detecting, gets a response within 4 business hours on Care Essentials, 1 hour on Care Verified and 30 minutes, 24/7, on Care Dedicated. See support and SLAs.
Can we put an NDA in place before sharing details?
Yes. Say so in your message and we'll review your NDA or send a mutual one before you share drawings, images or samples. Images and data from a Feasibility Sprint belong to you, like everything else we build for you.
Not ready to talk yet?
Read how an engagement runs from first call to handover, or check what it costs. Every price is published.